Terms of Service

Acceptance of Terms

By submitting a booking enquiry, making a payment, or otherwise engaging the services of View Complete, you (the "Client") agree to be bound by these Terms of Service ("Terms"), our Privacy Policy, and any additional terms communicated at the time of booking.

These Terms apply to all services rendered by View Complete, including but not limited to drone aerial photography, drone videography, post-production editing, file delivery, and any related consultancy or site assessment services.

These Terms may be updated from time to time. The version in effect at the time of your booking confirmation governs your engagement with us.

About View Complete

View Complete is operated by Chris, a CASA-licensed commercial drone pilot with over two decades of professional camera experience in live TV news broadcasts. All operations are conducted in strict accordance with Australian aviation law.

Services Provided

View Complete provides professional aerial photography and videography services including:

• Real Estate Photography & Videography — aerial stills and video for property listings, marketing, and sales campaigns
• Construction Progress Documentation — ongoing aerial site records for developers, builders, and project managers
• Roof & Infrastructure Inspections — safe, non-intrusive aerial inspection footage for insurance, maintenance, and compliance purposes
• Wedding & Event Aerial Coverage — cinematic aerial footage for weddings, ceremonies, and special occasions
• Commercial & Corporate Videography — branded aerial content for marketing, advertising, and media campaigns
• Post-Production Editing — colour-graded, professionally edited photo and video files delivered digitally

All service packages and pricing are subject to the scope agreed at the time of booking. View Complete reserves the right to modify or discontinue any service with reasonable notice.

Booking & Confirmation

A booking is considered confirmed once View Complete has issued a written confirmation (via email or other digital communication) and, where applicable, a deposit or full payment has been received.

The booking process typically involves:

1. Client submits an enquiry via our website, phone, or email
2. View Complete assesses site suitability, airspace, and scheduling availability
3. A quote is issued outlining the scope of work, deliverables, and pricing
4. Client confirms acceptance of the quote and these Terms
5. Payment or deposit is made to secure the booking date
6. View Complete provides shoot day confirmation and any pre-shoot instructions

Pricing, Payments & Fees

All prices are listed in Australian Dollars (AUD) and are inclusive of GST unless otherwise stated. Indicative pricing is as follows (subject to change; confirmed pricing is always provided in your written quote):

Payment terms will be specified in your written quote. Unless otherwise agreed in writing, the following general payment conditions apply:

• Full payment or a deposit is required to secure your booking date
• Remaining balances (if applicable) are due on or before the shoot date
• Payments may be accepted via bank transfer, credit card, or other methods as agreed
• Overdue invoices may attract a late payment fee at View Complete's discretion

Additional fees may apply for locations requiring specialist permissions, extended operational hours, access to controlled airspace, or out-of-area travel beyond the standard service radius for the selected package.

Cancellation & Rescheduling Policy

We understand that plans change. Our cancellation and rescheduling policy is designed to be fair to both parties while accounting for the operational preparation that goes into every shoot.

All cancellation requests must be submitted in writing to [email protected]. The date and time of receipt of the written notice determines which cancellation tier applies.

Weather & Operational Delays

Drone operations are subject to weather conditions and are governed by CASA safety standards. View Complete will not conduct flights in conditions that are unsafe or that violate applicable regulations, regardless of client preference.

Weather conditions that may result in postponement or cancellation include, but are not limited to:

• Wind speeds exceeding the safe operating limits for the aircraft in use
• Rain, heavy cloud cover, or reduced visibility below safe operational minimums
• Lightning, storm cells, or any severe weather in or approaching the area of operations
• Extreme heat or cold affecting battery performance and flight safety

The decision to postpone due to weather rests solely with View Complete as the licensed operator, consistent with our obligations under CASA safety regulations. If a shoot proceeds in good conditions but is later interrupted by sudden adverse weather, completed footage will be delivered and any remaining scope may be rescheduled at no additional charge.

CASA Compliance & Flight Safety

As a CASA-licensed operator, View Complete is bound by the following operational requirements, which the Client acknowledges and accepts:

• Visual Line of Sight (VLOS): All flights are conducted within the pilot's unaided visual line of sight at all times
• Maximum altitude: Standard operations are limited to 120 metres (400 feet) above ground level unless additional CASA authorisation has been obtained
• No-fly zones: Flights will not be conducted within 5.5km of a controlled aerodrome, within prohibited or restricted airspace, or over areas where CASA has issued a NOTAM restricting drone operations, without appropriate authorisation
• Daylight operations only: Flights are conducted during daylight hours unless specifically authorised by CASA for twilight or low-light operations
• People and property: View Complete will not fly over or in close proximity to uninvolved persons in a way that poses a safety risk, in accordance with CASA regulations
• Mandatory reporting: View Complete is obligated to report certain aviation incidents or near-miss events to CASA and the Australian Transport Safety Bureau (ATSB) as required by law

View Complete maintains detailed operational records — including flight logs, pre-flight risk assessments, airspace authorisations, and maintenance records — as required by both CASA regulations and as a condition of our insurance policy with Cover Drone. These records provide evidence of compliant, lawful operations and are essential for the validity of any insurance claim. Operations conducted outside CASA's regulatory framework may not be covered by our insurance policy.

Client Responsibilities

To ensure smooth, safe, and legally compliant drone operations, the Client agrees to the following responsibilities:

• Accurate site information: Provide accurate and complete details about the shoot location, including property address, GPS coordinates (if known), access requirements, and any known hazards on or adjacent to the site
• Property authority: Confirm that you have the authority to grant access to the property and, where required, the consent of the landowner or property manager for aerial operations to take place
• Third-party consent: Obtain consent from any third parties (e.g., neighbouring landowners, event attendees) where required by law or where their property or image may be captured during operations
• Site access: Ensure the site is accessible and safe for our crew and equipment on the agreed shoot date and time. Delays caused by access issues may be subject to additional charges
• Accurate briefing: Disclose any known site-specific risks, restricted zones, or operational constraints prior to the shoot. Failure to disclose known issues that affect the ability to fly safely or legally may result in the booking being cancelled without refund
• Compliance with directions: Follow any safety instructions given by the View Complete pilot during operations, including maintaining a safe distance from the drone during flight

Delivery of Media Files

View Complete is committed to fast, reliable delivery of your edited, production-ready media files.

• Standard delivery: Edited, colour-graded files are delivered within 48 hours of the shoot date via secure digital transfer — across all standard packages, with no exceptions
• Rush delivery: 24-hour rush delivery is available as an add-on for +$75, subject to availability at the time of booking
• File formats: Photographs are delivered in high-resolution JPEG (web and print optimised). Video files are delivered as MP4 (H.264/H.265) unless an alternative format is agreed in writing
• Delivery method: Files are delivered via a secure cloud link (e.g., Google Drive, Dropbox, or a branded client portal). Links will be active for a minimum of 30 days; the Client is responsible for downloading and archiving files within this period
• Revisions: Minor post-production revisions (e.g., colour adjustments, minor crops) may be requested within 7 days of delivery. Major re-edits, additional footage, or reshoots are quoted separately
• File archiving: View Complete may retain project files for a period of up to 12 months post-delivery. After this period, files may be permanently deleted and cannot be guaranteed to be available for re-download

Intellectual Property & Usage Rights

All aerial photographs, video footage, and associated creative works produced by View Complete ("the Works") are protected by copyright under the Copyright Act 1968 (Cth).

Upon receipt of full and final payment, View Complete grants the Client a non-exclusive, royalty-free licence to use the delivered Works for the purposes agreed at the time of booking (e.g., property listing, marketing campaign, internal documentation).

• The Client may use the Works for the agreed purpose including online publishing, print, and social media
• The Client may not resell, sublicense, or transfer the Works to a third party for commercial gain without prior written consent from View Complete
• The Client may not substantially alter the Works in a manner that misrepresents the original content or harms the reputation of View Complete
• Attribution to View Complete is appreciated but not required unless otherwise agreed

Any request for full copyright assignment (i.e., transfer of ownership of the copyright itself) must be negotiated separately and will be subject to additional fees.

Aerial Footage & Third-Party Privacy

Aerial photography and videography may, by nature, capture surroundings beyond the boundaries of the commissioned property or site. This may include neighbouring properties, roads, waterways, or public spaces. View Complete takes reasonable care to minimise incidental capture of private spaces and to conduct operations in a professional and considerate manner.

The Client agrees and acknowledges that:

• View Complete is not responsible for incidental capture of neighbouring or public areas that are visible from lawful flight altitudes and positions
• The Client will not use delivered footage in a manner that breaches the privacy of individuals captured incidentally, including publishing identifiable imagery of private persons without their consent
• The Client is responsible for ensuring their use of the delivered Works complies with the Privacy Act 1988 (Cth) and any applicable State-based surveillance laws
• View Complete will not conduct operations specifically intended to surveil, monitor, or record individuals without their knowledge or consent

Limitation of Liability

Clients engaging View Complete for aerial services benefit from the assurance that every flight is covered by this specialist insurance policy, which is specifically designed for commercial remotely piloted aircraft operations in Australia.

To the fullest extent permitted by Australian law, View Complete's liability to the Client for any claim arising out of or in connection with the provision of services is limited to:

• The total fees paid by the Client for the specific booking to which the claim relates; or
• The re-performance of the relevant services, at View Complete's election

View Complete is not liable for:

• Indirect, consequential, or economic losses arising from the services or any delay in delivery
• Loss of income, profit, or opportunity arising from delayed or cancelled shoots due to weather, airspace restrictions, or regulatory requirements
• Damage to property or third-party claims arising from the Client's failure to fulfil their responsibilities as outlined in Section 9
• Data loss, corruption, or inaccessibility of delivered files after the delivery link expiry period
• Any outcome arising from the Client's use of delivered Works in breach of applicable law

Nothing in these Terms excludes, restricts, or modifies any right or remedy, or any guarantee, warranty, or other term or condition that is implied or imposed by the Australian Consumer Law (Schedule 2 of the Competition and Consumer Act 2010 (Cth)) or any other applicable law that cannot be excluded, restricted, or modified.

Dispute Resolution

If a dispute arises in connection with these Terms or the services provided, both parties agree to make a genuine and good-faith attempt to resolve the matter directly before pursuing formal action.

1. Direct negotiation: The Client should contact View Complete in writing at [email protected] outlining the nature of the dispute. View Complete will acknowledge the complaint within 5 business days and respond substantively within 14 business days
2. Mediation: If the dispute cannot be resolved through direct negotiation within 30 days, either party may refer the matter to a mutually agreed mediator or to the relevant consumer dispute resolution body in Victoria
3. Legal proceedings: If mediation fails, either party may pursue the matter through the courts of Victoria, Australia

These Terms are governed by the laws of the State of Victoria, Australia. Both parties submit to the non-exclusive jurisdiction of the courts of Victoria.

Amendments to These Terms

View Complete reserves the right to update or amend these Terms of Service at any time. Updated Terms will be published on our website at www.viewcomplete.com.au and will take effect from the date of publication.

For confirmed bookings, the Terms in effect at the time of booking confirmation govern that engagement, unless both parties agree in writing to apply updated Terms.

Continued engagement with our services following an update to these Terms constitutes acceptance of the revised Terms.

Contact Us

For any questions, concerns, or communications relating to these Terms of Service, please contact us directly. We aim to respond to all written enquiries within 2 business days.